A Few Good-to-Knows
Cancellations
Recurring walks + midday drop-ins: Cancel at least 24 hours before your visit and there’s no charge. Cancellations made within 24 hours are charged the full service rate. Discount tier will be reduced if cancellations are made.
Vacation care: Cancel at least 7 days before care begins for no charge. Cancellations within 7 days are charged 50%; cancellations within 48 hours are charged in full.
Overnight care: Cancel at least 14 days before your stay begins for no charge. Cancellations within 14 days are charged 50%; cancellations within 72 hours are charged in full.
Plans changed last minute? Please still cancel through the client portal so we know not to stop by. Cancellation fees may still apply based on the timelines above.
Holidays + Late Nights
Holiday care is available on a limited basis and includes a holiday surcharge of $15–$30 per visit or overnight, depending on the holiday.
Late-night Vacation Care Drop-Ins (8–10 PM) are an additional $7 per visit.
Holiday and late-night fees may both apply when a visit falls into both categories.
We recommend booking Thanksgiving, Christmas, and other peak travel dates as early as possible.
Weekday Care
Our regular weekday walks and drop-ins take place Monday–Friday during our 10 AM–2 PM midday window.
Because we build efficient neighborhood routes, we don’t guarantee an exact arrival time within that window. If your pet has a time-sensitive medical or care need, please let us know before booking so we can determine whether we can accommodate it.
Recurring clients can reserve 3, 4, or 5 regular weekdays and receive preferred recurring pricing.
Weather + Safety
Your pup’s safety comes first. During extreme heat, thunderstorms, heavy rain, or other unsafe conditions, outdoor time may be shortened or modified.
We’ll make sure potty needs are handled and use the remaining visit time for indoor play, enrichment, or companionship whenever possible. Visits that are completed in a modified format are charged at the normal service rate.
Booking + Schedule Changes
New service requests must be submitted at least 24 hours in advance and are subject to availability.
Need to move or change an existing visit? Schedule-change requests also require at least 24 hours’ notice and are subject to availability.
Recurring clients reserve the same regular weekdays each week. Need to skip a Tuesday because you’re working from home? No problem — just cancel at least 24 hours ahead.
Vacation care, overnights, and holiday care can fill quickly, so we recommend requesting those dates as early as possible.
A request is not confirmed until it has been approved by Porch & Pup in your client portal.
Additional Fees
Weekday walks + drop-ins: +$5 per additional pet.
Vacation Care Drop-Ins: +$5 per additional pet.
In-Home Overnight Care: +$15 per additional dog, per night.
Puppy/high-needs overnight care: +$10 per night when additional care is required, such as overnight potty breaks, more involved medication routines, or mobility assistance.
Adventure services are private and limited to one dog per outing (we may be able to accommodate 2 dogs per household).
Overnight Care
In-Home Overnight Care generally runs 7 PM–7 AM and includes evening and morning potty breaks, feeding as needed, fresh water, medication, companionship, and overnight care in your home.
Your sitter will spend the night in your home but may step out briefly during the overnight window. Overnight Care is not continuous 24-hour care.
Need daytime coverage too? Vacation Care Drop-Ins are booked separately.
Questions? Just ask!
Dogs are all different, schedules get weird, and life happens. If you’re not sure which service or schedule makes the most sense for your pup, we’re happy to help.